Terms of Service

1. Acceptance of these terms

These Terms of Service (the “Terms”) form a binding agreement between you and Norbert Czarnek, a natural person conducting business activity in Poland under the firm APQART NORBERT CZARNEK (NIP 6772275303, REGON 383714501), with registered place of business at ul. Morelowa 4A/5, 30-222 Kraków, Poland (“we”, “us”, “our”). By downloading, installing, or using the Speak·Meet·Travel mobile application (the “App”), you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the App.

2. Eligibility (18+)

Speak·Meet·Travel is available exclusively to adults aged 18 or over. The App includes the “Meet” module, which is a social feature designed for adults and is not appropriate for children or teenagers. By downloading, installing, or using the App you represent and warrant that:

• you are at least 18 years of age;
• you have the legal capacity to enter into a binding agreement under the law of your country of residence;
• you are not barred from using the App under any applicable law (for example, sanctions or industry-specific restrictions); and
• any personal information you provide (including any date of birth we may ask you to confirm) is accurate.

If we determine, or have reason to believe, that you are under 18, we may suspend or terminate your account immediately and delete any associated personal data, in line with our Privacy Policy. We will not be liable for any loss of progress or content that results from a termination caused by you misrepresenting your age, and you remain responsible for any liability arising from such misrepresentation.

3. Your account

• You can use the App anonymously or sign in with Apple or with email and password.
• Keep your sign-in credentials confidential. You are responsible for activity under your account, except in cases of unauthorised access caused by our breach of these Terms or applicable law.
• You can delete your account at any time. See Privacy Policy § 9 for the deletion flow and effects.

4. Licence to use the App

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, solely for personal, non-commercial use. The licence is governed by Apple's Standard Licensed Application End User License Agreement to the extent applicable.

You agree not to:

• copy, modify, or create derivative works of the App;
• reverse-engineer, decompile, or attempt to extract the source code, except as expressly permitted by mandatory law;
• resell, redistribute, sublicense, rent, or commercially exploit the App;
• remove, hide, or alter any proprietary notices or labels.

5. Subscriptions, billing, and refunds

The core App is free to use. Some features may be available only through an auto-renewing in-app subscription (“Premium”).

• Billing. Premium is billed by Apple through your Apple ID. The price, currency, billing period, and any introductory or trial pricing are shown to you on the in-app paywall before you confirm the purchase.
• Auto-renewal. Subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date. You can manage or cancel your subscription at any time in iOS Settings → your Apple ID → Subscriptions.
• Refunds. Refunds are handled by Apple under its App Store refund policy. We do not process App Store refunds directly.
• Free trials. If we offer a free trial, your subscription will start automatically at the end of the trial unless you cancel before then.
• Right of withdrawal (EU consumers). When you start using a paid digital service immediately, you acknowledge that you may lose your statutory 14-day right of withdrawal under the EU Consumer Rights Directive once the service has been provided. Where the right of withdrawal applies, you can exercise it by emailing contact [at] apqart.com.

6. User content and voice recordings

The App may capture short voice recordings while you use the “Listen & Repeat” lesson. As described in our Privacy Policy § 5, these recordings are processed for speech recognition only and are not retained by us.

You retain all rights in any content (text, name, photo) you choose to add to your profile. By submitting profile content you grant us a worldwide, royalty-free licence to host and display that content within the App for the purpose of providing the service to you.

7. Acceptable use

You agree not to use the App to:

• break the law, infringe the rights of others, or harm minors;
• upload content that is unlawful, defamatory, hateful, sexually explicit, or harassing;
• impersonate another person or misrepresent your affiliation;
• interfere with or attempt to bypass the App's security, rate limits, or abuse-prevention systems;
• use automated tools (bots, scrapers, scripts) to access the App other than as expressly permitted by us;
• resell or commercialise access to the App or any content delivered through it.

8. Third-party services

The App relies on third-party services such as Apple, Firebase (Google), RevenueCat, and ElevenLabs. Your use of those services is also governed by their own terms and privacy policies. We are not responsible for the practices of third parties beyond what is required of us as a controller under data protection law.

9. Intellectual property

The App, including its source code, design, lessons, audio, illustrations, and trademarks, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited licence granted in Section 4, no rights are granted to you by implication or otherwise.

10. Termination

You may stop using the App at any time and delete your account as described above. We may suspend or terminate your access to the App, with or without notice, if you materially breach these Terms or use the App in a way that risks legal liability or harm to other users. Where reasonably possible we will give you notice and an opportunity to remedy the breach.

Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, governing law, dispute resolution) will survive.

11. Disclaimers

The App is provided “as is” and “as available”. To the maximum extent permitted by law and without prejudice to your statutory rights as a consumer, we do not warrant that the App will be uninterrupted, error-free, or that any defects will be corrected. Speech recognition accuracy depends on factors outside our control (background noise, network conditions, microphone quality) and is therefore offered without guarantee of accuracy.

12. Limitation of liability

Nothing in these Terms limits or excludes our liability for fraud, gross negligence, death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded by mandatory law.

Subject to the previous paragraph, our aggregate liability to you for any claim arising out of or relating to the App is limited to the greater of (a) the amount you paid us for the App in the twelve months preceding the event giving rise to the claim, or (b) EUR 50. We are not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or goodwill.

13. Your statutory rights

If you are a consumer in the European Union or the United Kingdom, you have statutory rights under your local consumer-protection law (including the EU Consumer Rights Directive, the Digital Content Directive, and Polish consumer law). Nothing in these Terms limits those rights.

14. Governing law & disputes

These Terms are governed by the laws of Poland, without regard to its conflict-of-laws rules. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

If you are a consumer, you may bring a claim in the courts of your country of residence. Otherwise, the competent courts of Poland have exclusive jurisdiction. EU consumers may also use the European Commission's Online Dispute Resolution platform.

15. Changes to these terms

We may update these Terms to reflect product, technical, or legal changes. The “Last updated” date at the top reflects the most recent revision. If the changes are material we will notify you in the App or by email at least 14 days before they take effect; continuing to use the App after that means you accept the updated Terms.

16. Contact

Questions about these Terms or the App:
contact [at] apqart.com
Norbert Czarnek
trading as APQART NORBERT CZARNEK
ul. Morelowa 4A/5, 30-222 Kraków, Poland
NIP 6772275303 · REGON 383714501